Our client, a leader in the logistics and supply chain industry, is seeking a proactive and results-driven Key Accounts Manager to oversee and expand relationships with high-value clients. This role focuses on delivering exceptional service, ensuring efficient supply chain solutions, and driving strategic account growth to align with organizational goals.
Responsibilities
- Build and nurture strong, long-term relationships with key logistics clients to foster loyalty and trust.
- Act as the primary point of contact for clients, addressing their logistics and supply chain needs promptly and effectively.
- Develop and implement customized account plans to achieve client satisfaction and revenue growth.
- Identify opportunities for upselling logistics services such as warehousing, freight forwarding, and transportation solutions.
- Collaborate with operations, transport, and customer service teams to ensure seamless delivery of logistics services.
- Analyze client performance metrics, prepare reports, and present insights to stakeholders for continuous improvement.
- Stay ahead of market trends, logistics innovations, and competitor offerings to provide proactive client solutions.
- Negotiate service agreements, pricing structures, and terms to secure sustainable and profitable contracts.
- Ensure compliance with regulatory and industry standards in all client operations.
- Maintain accurate records of client interactions, service deliverables, and opportunities in CRM systems.
Key Skills
- Strong understanding of logistics, supply chain management, and transport operations.
- Excellent relationship-building and client management skills.
- Strategic problem-solving abilities to address complex logistics challenges.
- Negotiation expertise to secure contracts and drive mutually beneficial outcomes.
- Analytical mindset to track performance and identify growth opportunities.
- Proficiency in logistics software, CRM tools, and Microsoft Office Suite.
- Exceptional communication skills for effective client and team collaboration.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Minimum of 5 years of experience in key account management within the logistics or supply chain industry.
- Proven track record of achieving client satisfaction and revenue growth in a logistics context.
- Familiarity with industry regulations and compliance requirements.
Qualifications
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
