1. To provide an effective business support service to staff and customers by providing a range of administration tasks which include minute taking, reception duties, dealing with telephone enquiries, organising and coordinating Family Time contact arrangement and completing work requests from a shared inbox.

1. To identify and maintain suitable venues for family time sessions, 121s and integrated meetings/events and ensure good communication is in place to provide information to staff/partners/ service users

1. To maintain and develop an effective room and Family Time contact, 121 and integrated meeting booking system, ensuring recording and communication arrangements support integrated teams, staff and service users with front-line delivery and report concerns where service cannot be maintained.

1. To act as a first point of contact, dealing independently with routine enquiries and requests for information from a range of colleagues, partners, clients and members of the public either verbally (face to face\telephone call) or in writing (electronically) working within the Council's Customer Care policy and displaying a positive can-do attitude.

1. To act as an ambassador for WFT, undertake meet and greet functions, promote appropriate support services in house and across the cluster area, support services users to access information, advice and provide guidance when required to maintain contact with hard to engage service users.

1. To contribute to the maintenance of effective communication systems by both receiving and giving accurate messages/information to all levels of colleagues, partners and members of the public.

1. To treat customers with respect and to provide the most effective service possible.

1. Under guidance from line manager, assist the team in dealing with the administration of a range of financial tasks which are relevant to the grade of the post, this may include ordering goods and services, processing invoices for payment and dealing with petty cash following relevant policies and procedures.

1. Develop knowledge of all relevant policies, practices, legislation and codes of practice and the need to comply with standards of behaviour outlined in relevant legislation and guidance and ensure you apply these to your work role under the direction of your Team Leader/Business Support Manager e.g., Code of Conduct, GDPR, Equal Opportunities, H&S, Risk Assessments

1. To attend meetings\conferences and produce high quality accurate minutes within tight deadlines in line with statutory requirements.

1. Ensure that office equipment (multifunctional devices, telephones etc) are functional, mending minor faults and reporting major faults.

1. To support the effective operation of electronic systems within the service.

1. To work as part of the business support team to proactively identify and implement new systems, processes and more efficient and effective ways of working and to contribute to the implementation and use of new technology ie hybrid meeting kit

1. To ensure post is dealt with on a daily basis, ensuring information is filed and circulated to the correct person or department.

1. To prepare and participate in supervision and appraisal.

1. To take responsibility for personal continuous development and undertake training as required, maintaining, and gaining new skills and knowledge in accordance with the changing requirements of the service.

1. To take responsibility for your role and understand how it fits within the organisation.

1. To share skills, knowledge and experience with colleagues.

1. To contribute to Risk Assessments and their implementation, reporting any concerns to line manager when required