Void SupervisorSalary £43,889 per annum + 2025/26 pay award pending This role involves the requirement to participate in an out of hours emergency support rota (attracting additional payment).
Location: Worcester, Apex Park, with mobile on-site visits, and hybrid possibilities.
We are brave, we are ambitious, we are honest, and we are Citizen!
With over fifty years of experience, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen
Our busy void team carry out repairs on around 210 empty homes within the Hereford/Worcester area per year.As Supervisor, you will be responsible for the day-to-day management and supervision of around five experienced Trade Engineers and Contractors carrying out void repairs within in a social housing setting. Working to tight deadlines, managing quality to our void standard and keeping accurate records at all times.
Manager’s quote:
"Managing the Void Repairs team in social housing offers numerous benefits, both professionally and personally. One of the key advantages is the opportunity to have a direct, positive impact on the lives of those in need. By overseeing the timely and efficient repairs of vacant properties, you would play a crucial role in ensuring that homes are made safe, comfortable, and ready for new tenants. This not only contributes to improving the living conditions of individuals and families but also fosters a sense of community stability and social well-being"
Key Responsibilities:
• Scheduling works
• Managing the in-house trades team
• Identifying major works within the empty dwelling
• Liaising and managing contractors to complete works
• Keeping accurate records within the Housing Management system
• Attending update meetings
• Supporting the local team
• Liaising with other departments that are part of the overall void process
Please refer to the job description attached for a full list of responsibilities for this role.
We need you to have:
• Experience of managing trades
• Contractor management experience
• The ability to work under pressure to exacting deadlines
• Be a team player
• Demonstrate a good working knowledge of construction techniques
• Be willing to travel across the area
We would be really excited if you have:
• Previous void management experience
• Good social housing knowledge
• Proven ability to work solo or as part of a team
• Contractor management experience.
Benefits:
• Annual leave starts at 25 days per year (plus bank holidays)
• Annual leave purchase scheme - option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
• Health and Wellness: Comprehensive health insurance and wellness programs.Find out more here: Citizen | Benefits
Company Culture:
We will be an employer of choice and invest in our peopleTo deliver the best services for our customers we need employees who are passionate, committed and engaged. =We will work together as one team and embrace our Citizen values.
Closing date: Friday 18th April 2025Interview date: Thursday 24th April 2025
This post is subject to a Basic DBS check (Disclosure and Barring Service).
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
