FRENCH LANGUAGE SPEAKER

MONDAY - FRIDAY: 08.30 - 17.00

£29,500 PER ANNUM

People Solutions are looking for a French Language Speaker for our client based in Lichfield.

Do you speak fluent French and English? If so, we would like to hear from you as we have some exciting roles within a superb company based in Lichfield.

The role requires the French language as you will be liaising with customers in France over the telephone and email.

Benefits

• Site Parking
• Close to train station
• 3X Life Insurance
• Cycle to work scheme
• Health cash plan
• Car share scheme
• After Probation:
• *Private medical insurance 
• *Staff purchases discounted
• *Critical illness cover

*Following successful completion of probationary period

Day to Day Duties

• To deliver a first-class support service to French speaking and other customer groups
• Managing inbound calls and emails
• Resolving all product, technical, pricing and marketing enquiries within agreed Service Level Agreements
• Write and update marketing content for company websites and social media pages to create lead generation and optimise social media activity
• Work closely with the UK marketing team
• Handle incoming calls, emails from French speaking franchisees and export customers to a high standard within given timescales and in-line with company procedures
• Deliver a first-time response (FTR) to customers with sales, technical, marketing, design requests and transportation queries
• Manage orders through the franchisee order portal and handle queries related to our franchisee orders, product supply and deliveries
• Liaise with hauliers and complete all associated documentation
• Provide order entry support to export markets not on the order portal
• The creation of order acknowledgements, sales quotations and relevant export paperwork
• Processing of goods returns notes for ROW (RMA’s), including raising of import clearance

Essential Skills

• Must be fluent in French and English, both verbal and written

Desirable Experience

• Previous experience in Customer Service, Recruitment, Export, Franchise sector could be desirable

Training

• Training is provided

Apply

• Apply today by clicking below