Streamline Recruitment is currently recruiting on behalf of a client based in Basildon for a Maintenance Coordinator/Account Manager. This role offers the opportunity to join a dynamic team, handling day-to-day operations, planned maintenance schedules, and reactive requests, all while providing key support to the Help Desk Manager. If you have strong organizational skills and experience in a similar environment, this could be the ideal next step in your career.
Key Responsibilities:
* Support the smooth daily operation of a help desk, reporting directly to the Help Desk Manager.
* Handle client requests via email, phone, and portal systems.
* Input and manage calls through the company's CAFM system, assigning tasks to the appropriate trades and suppliers, scheduling appointments, sending purchase orders, and processing permits.
* Oversee the planning and execution of both planned preventative maintenance and reactive maintenance schedules, ensuring that all updates are communicated to the relevant account coordinators.
* Process supplier updates, gather quotes where necessary, and upload all relevant information to the CAFM system and client portals.
* Estimate additional works as required.
* Manage the closure of work orders and prepare reports for clients.
* Participate in the out-of-hours weekday and weekend rotas, with overtime paid for weekend shifts.
* Attend client meetings when necessary
Monday - Friday 08:00-17:00
£28-30k
Must have experience in planning, scheduling, booking engineers working with Key Clients.
If you are interested, please apply today