Chroma is seeking an 2nd Line Support Technician to join a dynamic, client-focused Managed Service Provider (MSP) based in the heart of Manchester City Centre. Offering a competitive salary of up to £33K per annum, alongside hybrid working (2 days working from home), this is an exciting opportunity for a proactive and enthusiastic individual to become part of a forward-thinking and innovative IT team.
 
The company is a specialised MSP with a strong focus on the Life Sciences and Non-Profit sectors. They pride themselves on taking a consultative approach, working closely with clients to understand their specific business needs and delivering customized solutions. By providing expert IT services, they ensure operations remain smooth, efficient, and secure, empowering their clients to focus on what they do best.
 
As a 2nd Line Support Technician, you will be pivotal in maintaining smooth IT operations for clients. Your responsibilities will involve prioritising and resolving technical issues, often managing around 20 active tickets across 10 different customers at any given time. You'll also visit client sites to handle Wi-Fi upgrades, resolve network problems, and provide hands-on technical support, ensuring clients receive top-quality service and solutions.
 
With no two days being the same, this position promises variety and challenge in a collaborative and fast-paced environment. If you're passionate about IT support and thrive in a role that combines technical expertise with exceptional customer service, this could be the perfect opportunity for you!

Essential Skills/Experience:

Proven experience working within an MSP environment.
Highly skilled in Microsoft 365 (M365)
Solid understanding of Azure
Hands-on experience with router and firewall installation and configuration. 
If you are interested in this position, please apply, or get in touch with Julia via (phone number removed) or email (url removed)