Do you want to join a forward thinking & dedicated team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Repairs team is essential to the smooth running of our business. Whether they are contacting our residents or scheduling work our team keep the customer at the heart of our organisation.

About the role

We are looking for a customer focussed Planner to join our team and to help us achieve our social mission.

On the Job you will:

• Ensure Repairs jobs are scheduled in
• Operatives diaries are monitored thoroughly throughout the working day
• Maintain high levels of customer service
• Contribute to ensure KPI targets are met
• Monitor workflows and assist with complaints and queries from Fairhive residents
• Be available for colleagues around the business to contact you
• Work closely with our contact centre to answer Repair queries 

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

• Excellent computer skills including Microsoft packages, Outlook and develop skills with our in-house systems
• Be customer focused
• Be a dedicated team player with a drive for excellence
• Hold a good level of education

You will ideally have skills and attributes that include:

• The ability to work as part of a multi-disciplined team
• Good time management skills
• Practical problem solving skills
• High level of attention to detail
• Able to handle a high volume of calls from people throughout the business

If you’re open minded, compassionate and want to learn more about a career in our Repairs team, we’d love to hear from you!

Benefits include

• 28 days holiday plus Bank Holidays (pro rata for part time)
• Discretionary performance related payment
• Contributory pension scheme
• Flexible working
• Health Cash Plan
• Workplace Options Employee Assistance Programme
• Employee discount scheme

E&D CommitmentOur Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date: 14/11/24 at 1pmInterview date: TBC

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.