Job Description:

Title: Senior Admin Support Officer (Admin and Clerical)
End Client:- Bristol City Counsil

Location: Floor 3, City Hall, BS1 5TR

Rate: £14.60 per hour PAYE
Hours: 37.00 hours a week.

Contract: 3 months

Job Description

Key job outcomes/accountabilities

Coordinate a complex area of administration, taking ownership and responsibility for the end-to-end processes.

Under direction from the Team Manager, deploy and plan resources to maximise efficiency of business support services and responsibility for day-to-day operational issues.

Actively promote the council's values: Dedicated, Respect, Ownership, Curious, Collaborative.

Make real time service decisions in response to operational issues in line with local procedures and established guidance.

Respond to enquiries from internal and external customers and stakeholders including escalated issues, taking responsibility for satisfactory resolution.

Provide information, data and advice on complex business support matters and carry out, monitor and reconcile financial transactions.

Monitor service compliance with local guidance and legislation.

Own and drive forward process improvements.

The provision of administrative advice which could include a specialist area.

Key job outcomes/accountabilities

May supervise, direct or provide guidance to staff including allocating and checking work.

To communicate effectively with colleagues, senior management, internal customers and external agencies. May involve direct contact with citizens of Bristol including escalated or emotive issues in challenging circumstances.

Use discretion in the deployment of resources and in the provision of service to customers with rules and guidelines.

Deal with escalated issues.

This is a hybrid role that may require travel to different sites.

To manage own performance and to maintain a high standard in the following competency areas: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical.

Additional information: For this role it is necessary to undertake a basic DBS check.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy