The Alchemist is a creative cocktail bar and restaurant entering our 15th year of trading with a bold, refreshed vision! We're a company that values personality, adaptability, and innovation. With 23 locations across the UK and Europe, we're evolving our business and expanding our central sales department. We're seeking a dynamic Reservations Team Leader to spearhead pre-booked sales, inspire the reservations team, and ensure every guest experience aligns with our sales goals and high service standards.

What We're Looking For:

We're on the hunt for a proactive, sales-savvy leader who thrives on creating their own unique approach to driving success. You'll have an eye for spotting opportunities, a passion for revenue optimisation, and a knack for guiding your team toward outstanding results. In this role, your ideas and methods matter just as much as hitting targets. We want someone who's not afraid to think outside the box, use data creatively, and lead with personality!

Our ideal candidate is someone who:

Brings 1-2 years of sales management experience - whether that's in recruitment, B2C sales, hospitality, or another guest-focused field. You've honed your leadership skills in a fast-paced environment and have a solid track record of driving team performance and guest satisfaction.

Innovates & Adapts: You're not just following a script. You're crafting your own strategies for maximising pre-booked revenue, occupancy, and guest experience.

Leads with Energy: Your leadership will inspire a customer-centric team environment that's upbeat, productive, and always aiming higher.

Understands the Numbers: With an eye for data, you'll monitor booking trends, gather insights, and communicate findings to the sales and marketing teams.

Champions Exceptional Guest Service: You'll ensure every booking feels tailored, every guest inquiry is resolved with finesse, and every interaction supports a memorable experience.

Drives Sales with Confidence: You understand the art of upselling, inspiring your team to meet and exceed targets through authentic, engaging guest interactions.

Key Responsibilities:

Optimise Reservations & Drive Sales: Convert inquiries into confirmed bookings, utilise booking trends to fine-tune strategies, and oversee efficient reservation processes.

Lead & Develop Your Team: Coach, inspire, and support your team with ongoing training, helping them excel in sales conversion and guest service.

Enhance the Guest Experience: Ensuring guests needs are met, make personalised recommendations, and consistently elevate our service.

Track Performance & Analyse Trends: Use KPIs and insights to monitor team success, share insights with management, and implement continuous improvements.

What We Offer:

In return for your expertise, you'll join a vibrant company with a strong team spirit and a commitment to growth and innovation.&

Plus:

• 24hr access to employee assistance programme, with counselling, mental health support and financial and legal advice.
• 50% off food when dining with guests in any of our restaurants
• Flexibility to lead your team from head office and work from home when needed
• Be yourself dress policy
• Regular cultural activities in the office, and chance to compete in our annual Sports Day, and attend our annual Bar and Culinary Competions.

Are you ready to bring your unique style to The Alchemist's evolving journey? Apply today to be part of something extraordinary!