An exciting new position for a Customer Relationship Manager. The position requires a natural problem solver with a passion for maintaining and enhancing customer relationships in the retail industry.

Client Details

This company is a reputable organisation in the retail sector. Known for its commitment to customer satisfaction, this firm has a vast client base and is constantly seeking innovative ways to meet customer needs.

Description

The Key Responsibilities of a Customer Relationship Manager

• Manage Customer accounts
• Handle incoming and outgoing calls
• Develop strategies to improve customer service experience
• Handle complex customer complaints and issues
• Analyse customer feedback and market trends
• Implement effective customer retention strategies
• Coordinate with the sales team to increase customer satisfaction
• Ensure compliance with company policies and regulations
• Maintain comprehensive records of customer interactions and transactions

Profile

A successful Customer Relationship Manager should have:

• Proven experience in a customer service role within the retail industry
• Excellent interpersonal and communication skills
• Strong leadership and team management abilities
• Proficiency in customer relationship management (CRM) software
• A customer-focused approach with a problem-solving mindset

Job Offer

• A competitive salary range of up to £40,000
• A supportive work environment focused on employee growth
• Opportunities for professional development and advancement
• Generous holiday entitlement
• Hybrid working
• Based in a popular location