ServiceNow Solution Designer - London/hybrid - £409 per day
Expertise
- Experience on ITIL Process consulting and/or implementation
- Creates and owns technical designs for a specific technology area, delivering work autonomously. Acts as an informed consultant during discovery process.
- Integrates and implements end-to-end solutions across customers and business areas involving people, process, product, networks aspects.
- Ensures designs are delivered to the agreed principles and assurance processes.
- Ensures feasibility, scalability, and performance by setting and maintaining standards.
- Monitors performance of architecture standards and drives improvement for adoption and compliance.
- Responsible for getting the solution to a ready to build state by adherence to ACE (Architecture Conformance Expediter), Security Passport and PIA processes.
- Stay involved and remain accountable for design integrity throughout build, testing and deployment.
- Solution designing for ITSM modules
- Take care of INC, PROB & Change Squad development requirements & provide solutions.
- Work as an ITSM Technical Lead on ServiceNow implementation project, helping various teams provide detailed technical analysis, design, and direction on development activities.
- Prepare technical proposals, presentations and providing end-to-end solutions.
- Evaluate new features in the platform with ServiceNow releases and the suitability/applicability in the current environment on various modules like ITSM, CSM, Portal and Integrations
- Facilitate workshops with Teams for project initiation, setting and defining the implementation approach and process.
- ServiceNow Implementation Specialist & Admin certification
- Lead and own ServiceNow technical deliveries
- Guide, mentor and train team members
- Create value-adds and accelerators on ServiceNow
- Define and implement differentiators for ServiceNow development and support projects
- Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
- Experience on Mobility, Discovery and Orchestration
- Experience on Java Scripting
- Excellent understanding of ITIL processes
- Ability to define and implement best practices
- Experience in creating and modifying workflows
- Experience in design, development and deployment in ServiceNow
- Experience in documentation and review activities
- Experience in complex data migration
- Experience in conducting trainings on ServiceNow
- Excellent experience on complex ServiceNow integrations
- Experience in creating custom applications
- Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
- Good understanding on ServiceNow dedicated and shared instances usage and feasibility
- Excellent experience in creating customer reports and dashboards
- Experience in conducting and document due-diligence for customer tools, process and projects
- Experience on configuration management - process definition, modelling and process refinement
- CMDB and Discovery troubleshooting
- Experience on ServiceNow foundation data management and data modelling
- Experience on LDAP integration
- Ability to create integration architecture
- Ability to create templates for foundation data, CMDB etc.
- Experience in Java and related web technologies is preferred
- Experience on ITIL Process consulting and/or implementation
- ServiceNow Implementation Specialist & Admin certification
- Lead and own ServiceNow technical deliveries
- Guide, mentor and train team members
- Create value-adds and accelerators on ServiceNow
- Define and implement differentiators for ServiceNow development and support projects
- Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
- Experience on Mobility, Discovery and Orchestration
- Experience on Java Scripting
- Excellent understanding of ITIL processes
- Ability to define and implement best practices
- Experience in creating and modifying workflows
- Experience in design, development and deployment in ServiceNow
- Experience in documentation and review activities
- Experience in complex data migration
- Experience in conducting trainings on ServiceNow
- Excellent experience on complex ServiceNow integrations
- Experience in creating custom applications
- Exposure to Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
- Good understanding on ServiceNow dedicated and shared instances usage and feasibility
- Excellent experience in creating customer reports and dashboards
- Experience in conducting and document due-diligence for customer tools, process and projects
- Experience on configuration management - process definition, modelling and process refinement
- CMDB and Discovery troubleshooting
- Experience on ServiceNow foundation data management and data modelling
- Experience on LDAP integration
- Ability to create integration architecture
- Ability to create templates for foundation data, CMDB etc.
- Experience in Java and related web technologies is preferred
Technical Expertise:
- Creation of script-based assignment and approval rules.
- Creation of Business Rule, UI Action by using Glide script.
- Creation of Glide Record object
- Creation of custom related list.
- Creation of Access Control List with the help of Scripting.
- Creation of Script based UI Policy and Client Script.
- Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
- Querying the table by using Glide Record
- Referencing Glide List
- Debugging script
- Creating and customizing UI and pages using Jelly
- Working with complex Log Files.
- Render forms, lists, UI Pages, and many other things in with the help of Jelly
- Designing of Macros and Formatters.
- User Administration
- Web Service Integration
- User Interface Level Integration
- MID Server Integration
- Integration with tools, applications and systems
- Mobility and related integration
- AngularJS, Node.js and Bootstrap
- Use of Import Sets for data loading from external file or database to the
