We are currently seeking an Operations Manager who has a background within Education/Sports and who is passionate and enthusiastic about inspiring children to become active.This unique individual will have a passion for sports coupled with exceptional interpersonal and people management abilities.The ideal candidate will demonstrate the capability to lead and support a team of sports coaches while proficiently managing various operational tasks as outlined below. 
• Strengthen and maintain relationships with existing clients understanding their needs and ensuring our programs align with their expectations.
• Collaborate with the sales and marketing teams to explore opportunities for upselling and cross-selling services.
• Lead and inspire a team of Area Coordinators, fostering a positive and collaborative team culture.
• Maintain a keen eye on the coaching delivery schedule, working closely with Area Coordinators to optimise program delivery and address scheduling challenges promptly.
• Regularly assess program outcomes, seeking feedback from clients and instructors for continuous improvement.
• Collaborate closely with the franchise network to ensure smooth communication and cooperation.
• Address operational challenges promptly, employing creative and strategic solutions.
• Develop key performance indicators (KPI's) and consistently track and report on performance metrics. Utilise data analysis to derive insights and offer recommendations aimed at improving operational efficiency.
• Identify and pursue opportunities for community engagement and partnership building, aiming to amplify the presence and influence within local communities.
• Work with the Training and Development Manager to implement training initiatives for Area Coordinators, ensuring they stay updated on industry trends and coaching methodologies.
• Collaborate closely with the Finance Manager to contribute insights and input towards overseeing the budget, ensuring that financial objectives are aligned with operational goals.
• Foster collaboration with other departments such as marketing, finance, and HR to ensure seamless operations. Key skills:
• Previous experience in a similar role, preferably in sports or education sector (2 years preferred);
• Strong communication skills and well-organised with meticulous attention to detail;
• Adept at prioritizing tasks in a fast-paced, people-focused environment;
• Prior experience in scheduling;
• Exceptional skills in people management and communication with key stakeholders;
• Experienced in budget management and providing relevant financial insights. Advanced DBS check will be required for this role