We are working with a growing Facilities Management company in the Kenilworth area who are looking for an additional Helpdesk Adiministrator to join their team. If you have a great telephone manner and customer service skills, enjoy variety within a role, have excpetional administration skills and has some exposure to working on a Helpdesk, then we want to hear from you.

Role and responsibilities

The Help-desk co-ordinator role is responsible for the following:·

* Answering calls and emails from Engineers and Clients·

* Logging of jobs in the CAFM system·

* Allocation of work to engineers·

* Arranging materials for Engineers within Purchase Order limits·

* Ensuring job status and notes are correct and updated in the system·

* Managing of inboxes, dealing with emails and calls·

* Working alongside the Client Account Lead to ensure clients needs are metThere is also out of hours work available on a weekly rota.

* Additional pay for the OOH work taking calls and between the hours of 5pm and 10pm Monday-Friday and weekends, this is home-based working·

* Rota runs from 7am Monday to 7am following Monday·

* Logging and allocating of jobs in line with SLAs

Essential skills·

* Industry experience in FM·

* Strong communications and computer skills

Preferred skills·

* Good geographical knowledge of the UK·

* Scheduling experience

We are looking to fill this position as soon as possible so apply today to avoid dissapointment