Senior Neighbourhood Housing Officer
South East London 
Monday to Friday 9am to 5pm 2 days WFH 3 in office
3 to 6 month ongoing contract 
Estimated Start: Mid April
£28.28 per hour umbrella 

Responsibilities

To supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to the council's Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.
To supervise and coordinate the housing casework function of a Housing Management team within an area office covering all tenancy and estate management, resident engagement and customer care.
To be responsible for carrying out the coordination role in a number of key areas including: communal internal and external areas on estates, complaints and effective liaison with Tenants Residents Association representatives and notice boards are kept up to date 
Tenancy Enforcement and non-compliance with tenancy terms and conditions
Requirements 

Must have experience working in a housing association or council in the neighbourhood housing
Must have experience managing a team of staff  
If you are interested in this position and meet the requirements, APPLY NOW