DENTAL RECEPTIONIST JOB DESCRIPTION
General Purpose
Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.
Main Job Tasks, Duties and Responsibilities:
greet patients
register new patients according to established surgery protocols
assist patients to complete all necessary forms and documentation
verify and update patient information
inform patients of dental office procedures and policy
move patients through appointments as scheduled
enter all relevant patient information into data system
maintain and manage patient records in compliance with privacy and security regulations
answer and manage incoming calls
respond and comply to requests for information
schedule patient appointments
confirm upcoming appointments and recalls according to surgery protocol
check daily appointment schedule
arrange patient charts for next day appointments
fill in cancellations and no-shows
organize referrals to other medical specialists
dispatch lab work appropriately
check lab work and bring patient in for the delivery of the same.
collect and receipt payments from patients at time of treatment
inform patients of financial treatment plan options
arrange payment schedule with patients
prepare and mail billing statements
prepare claim forms for dental insurance
arrange supporting documents for insurance claims
sort and distribute incoming and outgoing post
monitor and maintain inventory of dental office supplies
update patient education materials
maintain a professional reception area
should be happy to support trainee receptionist.
safeguard patient privacy and confidentiality
Managing waste contract.
Monitoring safety alerts and actioning them if needed.
Escalating any complaints or concerns raised by patients to management team
Education and Experience
* General education degree or high school diploma.
* Knowledge of dental terminology, procedures and diagnosis.
* Knowledge of computer and relevant software applications.
* Knowledge of general administrative and clerical procedure.
* Knowledge of working as a dental receptionist would be an advantage.
* Using the Software of excellence would be an advantage.
* School Leavers are welcome to apply.
* Qualified Dental Nurse wanting to move on to be mainly Dental Receptionist are welcome to apply.
* Overseas dentist wanting to gain experience in a Dental Practice are welcome to apply.
Key Competencies and Skills
* communication skills
* information collection and management
* planning and organizing
* ability to prioritise between jobs for the day
* accuracy
* customer service skills
* team work
* initiative
* adaptability
* confidentiality
* Knowledge of infection control.
Job Type: Full-time
Pay: £11.44-£11.45 per hour
Expected hours: 37.5 per week
Additional pay:
Performance bonus and Tips
Benefits:
* Company events
* Employee mentoring programme
* Free parking
* Paid volunteer time
Schedule:
* Monday to Friday
* Overtime
* Weekend availability
Ability to commute/relocate:
* Stoke-On-Trent (ST7 1LX): reliably commute or plan to relocate before starting work .
* Work Location: Butt Lane Dental Surgery, 136-Congleton road, Talke, Stoke-on-Trent, ST7 1LX.
Experience:
Dental reception: 1 year (preferred)
Language: English (required)
Driving Licence (preferred)
Reference ID: Dental receptionist
Successful candidate will be offered jobs, subjected to satisfactory DBS and reference.
Expected start date: 25th March 2025