Customer Service Coordinator
At Foss we have a vacancy for an OPE, One Point of Entry. The OPE is a key orchestrator of customer and service daily operations. This role is pivotal in coordinating the work of service department employees, managing customer interactions from order intake to ongoing inquiries, and ensuring the preparation and accuracy of service quotes. Central to this position is the dual focus on effective inventory management of spare parts and robust support of service employees, underpinned by a commitment to using up-to-date CRM tools and following FOSS procedures. The OPE's role is instrumental in maintaining and enhancing service relationships, ensuring operational efficiency, and contributing to the company's reputation for service excellence.
You will help deliver to our customers, internally and externally exceptional customer service
As our new Industry OPE, you will be responsible for engaging with our customers on a daily basis, discussing their needs and issues and translating this into structured response / solution.
This includes:
* Coordinating the work of Service Department employees
* Taking orders from customers
* Monitoring the performance of service department employees
* Preparation of service quotes
* Responding to ongoing customer inquiries
* Building and maintaining service relationships with the company's customers
* Inventory management of spare parts of the service department
* Activity Reporting
* Active participation in FOSS meetings and activities
* Supporting service employees
Use up-to-date Service Panning tools such as Salesforce and follow FOSS procedures. You will also help make sure that FOSS remains the front runner in analytical solutions by providing exceptional customer service, that ensure that our customers feel valued, and that they are the centre of what we strive to do at FOSS.
Lastly you will help keep our customer Service records updated and accurate with respect of the work we have carried out, notifying them of upcoming scheduled PMA visits and the organization of spare parts to coincide with the service engineers visit.
To succeed in this role, we imagine that you are customer focused, highly organized, motivated, structured and adaptable to our customer's needs.
Our ideal candidate comes with experience of working in a fast paced customer service organization and have the ability to multitask and adapt to the ever changing customer needs.
* Experience with customer service or client-facing positions
* Organizational skills with the ability to manage multiple tasks and schedules efficiently
* Strong verbal and written communication skills
* Technical proficient, being familiar with CRM tools, quick learner of new systems
* Understanding of service operations and inventory management
* Effective in building and maintaining customer relationships
* Attention to Detail: Accurate and detail-oriented in all tasks
* Adaptability: Capable of handling changing situations and diverse enquiries
* Work flexibility to adjust working time when required to cover office duties when required
You know most of the relevant functions in the Microsoft Office suite applications such as Teams and Excel since this will be an asset to prepare quotations. In addition, you have effective verbal and communication skills that enhance interacting with our customers daily.
A good environment creates good results
You will be given the opportunity to work with highly advanced, market leading analytical solutions. We strive to create a winning culture and dynamic working environment. You are offered an interesting and exciting job with focus on customer engagement and growth. We work in an informal environment where our work is based on trust and by working in teams, and you can expect to enter a great workplace where you can bring your ideas to the table and make a difference.
Benefits
Private Medical
Bonus scheme
Hybrid working
Company pension scheme
We look forward to hearing from you
FOSS is a family-owned company, and we are proud of our high employee and customer satisfaction along with our open culture and great career opportunities. If you are ready to join our team, send your application by using the link below. We conduct interviews on an ongoing basis. Therefore, we encourage you to apply as soon as possible. For further information, please contact Service Director, Stephen Lucan.
FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.
FOSS
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change.
FOSS helps the world's 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we're doing so as global market leader in our field - improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.
Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries