Role: Enterprise Customer Service (12 Month FTC)

Location: Whiteley, Hampshire

Competitive Salary: £26,000 Per Annum

Fantastic Hours:  Monday - Friday, 08:30 - 17:30

The task at hand: As part of our Enterprise Customer Service Team, you will be offering an exceptional level of service to Onecom customers ensuring that every communication is both a professional and positive experience. The service must be pro-active, timely and informative, balancing the needs of the business and the customer.

Key Responsibilities: 

• Manage a portfolio of accounts.
• To provide support to our customers, the sales teams and members of your own team.
• Display a polite and professional telephone manner at all times.
• Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call’ resolution target.
• Attend meetings with potential and existing customers.
• To play an integral part in building relationships with our customers and the key role in the management and retention of the customer now and in the future.
• Managing relationships at all points up to Director level.
• Escalation point for every eventuality – inspiring confidence in the customer as the ‘go-to’ contact.
• To manage and maintain bespoke and complex accounts, each with varying requirements.
• Bespoke reports generated each month for selected customers.
• Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query.

Ideal Candidate: 

• Excellent communication and organisational skills.
• Must be able to work well under pressure and remain clam in stressful situations.
• A proactive approach.
• Ability to work to strict deadlines and prioritise workload.
• Attention to detail and accuracy.
• Ability to retain knowledge.
• Excellent telephone manner including listening skills.
• Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit.
• Strong organisational and negotiation skills.
• Personable, confident and strong personality
• Passionate about providing an excellent service with every customer interaction

Onecom Perks and Benefits:  

Agile working: Enabling our people to work where they work best, using our Agile Working PolicyHolidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a yearBirthday Break: Day off for your birthday, during your birthday monthMyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaksElectric Car Scheme: Purchase a brand-new electric car through our EV SchemeWellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing supportPension: We offer 9% combined pension contributionLifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health supportParental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoptionRewards: Quarterly employee reward programme and annual awardsDiscounts: Discounts on tech Referral Incentive: You’ll receive a bonus for each successful friend or family member you referSocials: Work hard and play hard with our all-expenses paid company events and partiesFoundation: Paid time off to support your chosen charity initiatives and events for our Charity partnersAcademy: Limitless professional development with access to our in-house training academy

Who we are 

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 

Equity, Diversity & Inclusion 

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 

Notice to Recruitment Agencies 

Onecom operates a direct sourcing model and does not accept speculative CVs