2 x Customer Service Officers

• 1 x role is for 6 months maternity cover
• 1 x Temp to perm opportunity
• To start 6th December
• Hybrid role
• Central Bournemouth offices (must live close to Bournemouth to apply)
• 37 hours per week
• Monday to Thursday 8.30am to 5pm and Friday early finish 4.30pm
• Pay rate £12.18 per hour

About the Customer Service Officer role-

• We are seeking experienced in-bound call handlers for these roles
• Able to deal with contacts for various services with empathy
• Able to deal with complaints effectively
• Able to stay calm under pressure
• Dealing with volume calls
• Must be able to multi- task as each call is different, varied types of issues and problem solving required
• Good ICT skills
• Updating and looking up information on the system
• Accurate Data entry
• Great attention to details
• Excellent communication skills both written and verbal