Pinnacle Group are looking for an experienced Senior Contracts Manager to provide high standards of cleanliness. You will be joining our Soft FM team based in Lambeth, Southwest London. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained.

You will be responsible for the management of multi-site facility contracts ensuring the highest standards are met and within budget. The role will involve all aspects of people management including recruitment, training, budget management, performance management, health and safety and managing client relations. 

You will need to be highly organised with good communication skills and someone who can lead and motivate large teams to deliver high cleaning and facilities standards. If you are passionate about people and service delivery, then this could be the right role for you. 

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

Lead the provision of facility management services to the highest standards meeting client requirements and expectations within a multi-site facilities environment
Ensure continuous improvement and growth whilst delivering the business objectives
P&L accountability for multiple contracts
Develop positive working relationships with all stakeholders
Ensure all duties and responsibilities are undertaken in full compliance of the relevant Health and Safety at Work Act
Key requirements:

Multi-site Contract management experience within facilities sector
Experience of full profit and loss accountability
Demonstrable track record of acquiring, managing and retaining facilities management contracts in a multi-site environment
BISCS BICS/NVQ (or equivalent) in cleaning support services (desirable but not essential)
Full driving licence
Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans
Company Car/Car Allowance
Electric Vehicle Scheme