Our client, a global leader in manufacturing and providing top-quality products within their field, is looking for a dedicated Customer Service Administrator to join their team in Crawley. This is an exciting opportunity to join a highly reputable company and play a key role in ensuring seamless customer service.The Package:

• Competitive salary up to £25,000 DOE
• Monday to Friday, 8:30 am - 4:30 pm, & 1 in 4 Saturdays (paid overtime)
• 20 days holiday + bank holidays, increasing each year
• Employee discounts on products
• Employee Assistance Programme (EAP)
• Onsite parking

Key Responsibilities:

• Set up and amend customer accounts on company database
• Understand customer requirements and recommend the best products
• Handle customer complaints and resolve issues promptly
• Liaise with the accounts department to ensure all billing issues are resolved.
• Process customer orders via phone, email, and online platforms
• Maintain effective communication links between customers and overseas production teams

Qualifications & Experience:

• Previous experience in customer service & administration (junior candidates will also be considered)
• IT competency, particularly with databases
• Strong communication skills and attention to detail
• Full training provided

If you are customer-focused with a passion for delivering excellent service, we'd love to hear from you! This is a fantastic opportunity to grow your career with a global industry leader.