CUSTOMER SERVICE OFFICER

LOCATION: South Cerney

SALARY: £25,000 plus 12.5% = £28,125

JOB TYPE: Permanent - Full time

37.5h per week, Monday to Thursday from 08:15 hours to 17:00 hours with 3/4 hour for lunch and Friday 08:30 to 14:00

Purpose of the position

The role will primarily be the process of small works from the reception of the order to the invoicing in a timely and efficient manner.

Primary responsibilities

*

* Processes small works orders including spare parts purchases

* Responsible for taking and arranging call outs and sending any parts required for repairs.

* Process warranty claims

* Backlog follow-up: controls and processes manually review orders for status

* Generate Customer Invoices.

* Ensures the update & accuracy of data in CIMSA (customer, sites, contacts…)

* Manages stock movements in coordination with logistics and despatch

* Answers to customers' enquiries regarding processing sales orders (phone/e-mail)

Secondary Responsibilities

* Filing

* Assist in answering the telephone for whole company

* Cover holidays for other members of the team

* Additional tasks as required in line with department/company strategic goals

Education & background required

* Minimum GCSE in Maths and English or equivalent

* Essential - Computer literate - Microsoft office - word/excel

* Useful - ERP environment (LN, CIMSA or equivalent)

* Essential (minimum 2 years) - customer service

* Useful - knowledge of accounting invoicing/sales administration

* Numerate and attention to detail

* Good communication skills

* Data entry in external customer database

* Experience in customer service, sales administration and order processing role in similar organisation.

Benefits

* 25 days holiday plus 8 Bank Holidays (this will increase with the service)

* Pension: 8% paid by the company plus minimum 2% contribution by the employee

* Free car parking