Hamilton Finch is proud to partner with a market leader in the textiles industry, renowned for its innovative and high-quality fabric products across Automotive, Marine, Aerospace & Defense, and Contract Furniture sectors. We are dedicated to supporting our client in finding a highly motivated and detail-oriented Sales Support Specialist to enhance their team's efficiency and customer engagement.

Position Summary:
The Sales Support Specialist plays a critical role in providing high-standard support to the sales team and ensuring exceptional service delivery to all customers. This position demands a proactive, self-motivated individual who excels in both individual and team settings. You will be the first point of contact for customer interactions via telephone and email, requiring effective communication skills and a customer-focused approach.

Principal Responsibilities/Duties:

* Sales Generation & Upselling: Leverage product knowledge to actively drive sales and upsell opportunities, aligning solutions with customer needs and business goals.

* Lead Tracking & Follow-up: Maintain and update lead status in CRM systems, manage follow-ups, and ensure all sales activities are recorded accurately.

* Sales Activity Reporting: Utilize CRM and other tools to track daily sales activities, producing reports that provide management with key insights and sales statistics.

* Sales Team Coordination: Provide essential administrative and operational support to enhance team performance and achieve sales success.

* Relationship Building: Develop and maintain relationships with suppliers, internal departments, and external stakeholders to improve product availability and business growth.

Customer Service Responsibilities:

* Commitment to Customer Excellence: Respond to all inquiries within 24 hours, address complaints professionally, and resolve discrepancies to uphold the company's reputation for high-quality service.

* Proactive Problem Solving: Anticipate and address customer challenges, providing timely and effective solutions-focused support.

* Follow-up & Engagement: Ensure diligent follow-up on quotes, sample requests, and orders, maintaining high levels of customer satisfaction through organized and timely communication.

Key Qualities for Success:

* Organizational Insight: Quickly grasp the fast-paced environment and the organizational structure of the textiles industry.

* Adaptability & Multitasking Excellence: Manage multiple tasks efficiently, prioritize effectively, and adapt to evolving business needs.

* Customer-Focused Proactivity & Resilience Under Pressure: Anticipate customer needs, exceed expectations, and handle pressure with professionalism