Job Title: Residential Development Manager

Salary: £45,000 - £47,000 per annum plus benefits

Hours: 9:00am -17:00pm (35 hours per week)

Profile:

Our client are the UKs leading property management company, caring for our customers' homes across England, Wales and Scotland.?With over four decades of experience and over 3,100 employees, they work with developers, investors, freeholders and over 1,600 Resident Management Companies

About You

You will be an experienced Facilities / Property or Development Manager who has successfully ran a large and complex estate with multi-facilities. You are an expert in all things health and safety and have implemented new systems and procedures in your last role. As an inspiring people leader you work closely with your team to achieve the best results for your workforce and customers. You will be financially astute and able to set budgets in compliance with lease agreements. It will be beneficial if you have mobilised new developments and have experience in working with property developers.

Main Responsibilities

• 2.5 Million service charge budget
• 920 Unit development
• Managing the team on the development (Assistant Development Manager, 8 Concierge, 2 Maintenance, Cleaning team)
• Delivering effective service levels, and acting as the representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include building and maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate

• Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are met.
• Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
• Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
• Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
• Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
• Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
• Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works are conducted to a high quality.
• To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary.
• Carry out regular inspection audits of the site and take/organise remedial action if and when required, ensuring the fabric of the building both externally and internally is maintained and serviced to a high standard, including the achievement of all KPIs set.

Essential and Desirable Requirements

• Essential - budget and service charge accounting experience
• Essential - previous people manager experience x 2 years
• Desirable but not essential - Residential background

Benefits

• 25 days annual leave
• Birthdays off
• 4% pension scheme
• Critical illness cover
• Private Medical
• Discounted gym memberships
• Death in service - 2x annual salary

If this role would be something of interest, please apply with your CV and Abbie will reach.