Sales Administrator

Are you an excellent Administrator?

Are you an articulate communicator with great people skills?

We are currently recruiting for an efficient and pro-active Sales Administrator to join our team at our Head Office in Bristol.

A privately run family business, we have over 30 years' experience of selling JCB equipment and after sales services, making us one of the oldest and longest running JCB dealers in the world.

Reporting to the Management Accountant, the Sales Administrator role involves looking after all aspects of machine orders, from assisting the salesman with quotes to arranging delivery to the customer. At Holt JCB we aim to deliver the best customer service and we are seeking someone who is enthusiastic, well organised and motivated, with a desire to “grow our business by delighting our customers”.

As a Sales Administrator, your primary role will be to support the machine sales process from ordering to deliveries. This will involve communicating with the relevant departments, and providing a high level of service to our customers.

Location: Avonmouth, Bristol

Hours: FULL TIME

Start Date: ASAP

Key Responsibilities of the Sales Administrator

* Provide support to the sales team in a variety of admin duties

* Documenting new and used machines on our system

* Producing invoices to customers and Finance houses

* Order machines from suppliers and organising payment

* Live Link administration, support and speaking to customers about renewals

* Taxing machines for use on the road

* Managing the demonstration machines and stock counts

* Ordering extended warranty packages

* Administrate HPI checks

* Customer Care and creating reports as required

* Answering of phones for the business

* Variety of general administration tasks

* Arranging transport of new and used machines and arranging signwriting

* Order non JCB attachments with suppliers and arrange delivery in line with machine requirements

* Arrange Pre Delivery Inspections (PDIs) with service departments, manage PDI priorities at each depot

* Chase up PDI completion to ensure work is complete in time scale for machine delivery to customer and update Sales team on machine progress

* Organise machine prep and delivery for machines required for shows

* Provide regular updates and reporting to Sales & Service Teams.

* Highlight potential problems to management if a resolution is not obvious.

Essential Requirements for the Sales Administrator

* Previous experience in administration role

* Communication skills - articulate, able to communicate in a calm and professional manner

* Organisation skills - can manage own time and prioritise workload

* Ability to assimilate new information quickly and to learn new procedures

* Flexible approach - able to manage and balance a range of tasks

* Good attention to detail - need to be able to identify issues and address them before they cost money

* Customer Experience - able to deal with the people in a friendly & efficient manner, ensuring a good first and last impression of Holt JCB is achieved

* Problem solving - can remain polite at all times, responding to basic problems and able to manage them with an effective and professional outcome, with the ability to escalate if necessary

* Uniform is not provided but professional personal presentation is required

Additional information for the Sales Administrator:

23 days paid holiday plus bank holidays.

Full support and training will be provided.

Pension scheme

Free parking

Onsite kitchen facilities

We are an equal opportunities employer