Repair Centre Manager
Negotiable Salary
45 hours per week
Location: Yeovil BA22

What We Offer

* Competitive salary plus performance-based bonus.

* 28 days' annual leave (inclusive of bank holidays).

* Workplace pension scheme.

* Comprehensive training and development opportunities.

* Long service rewards, including additional holiday entitlement.

* Employee well-being services to support your mental and physical health.

* Complimentary uniform and personal protective equipment (PPE).

* Life assurance cover.

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South, and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About the Role:

As a Repair Centre Manager, you will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.

Key Responsibilities

* Drive sales and profit performance, ensuring alignment with business plans.

* Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development.

* Lead daily meetings with key team members to set and achieve output targets.

* Monitor and resolve customer complaints promptly and fairly.

* Collaborate with the Business Development team to meet service-level agreements.

* Prepare accurate weekly and monthly reports (DOS) in line with business requirements.

* Act as the 'public face' of the site while managing all operational aspects of the branch.

* Proactively gather and act on customer feedback to improve service delivery.

* Build detailed knowledge of client profiles to maximise upselling opportunities.

* Foster a flexible and well-resourced team environment.

* Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.

What We Look For

* Passion and commitment to delivering high-quality repairs and excellent customer outcomes.

* Team-oriented individual with the ability to work independently.

* Strong knowledge of modern repair methods and a focus on maximising repair opportunities.

* Commercially savvy, with the ability to drive productivity and profitability.

* Enthusiastic about adopting best practices and continuous improvement.

* Minimum of five years' management experience in a relevant field.

* Exceptional written and verbal communication skills, with a proven ability to develop and inspire staff.

* A collaborative and inclusive approach to team management.

* Proficiency in relevant software, including Office 365.

* VDA IMI and Audatex qualifications (preferred).

About You:

You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation. For those that do not have previous bodyshop experience - full training and industry support will be provided for the right candidate.

Why join the Motofix family?

Trusted by Premium Brands: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.

Award-winning Paint & Body Centre: In Spring 2024, we opened our state-of-the-art Prestige Paint & Body Centre in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.

Customer Experience: In 2024, Motofix was recognised as Bodyshop Group of the Year and our teams enjoy a Trustpilot rating of “Excellent”.

Next steps
Contact our talent team who will be in touch within 5 working days
Please check out our website for our privacy and covid-19 welfare policies