Job Title: Finance Manager
Location: Dundee (Hybrid - 3 days on site)
Contract Type: Permanent, Full-Time (36 hours per week)

About the Role:

Our client is seeking an experienced Finance Manager to join their Customer & Colleague Engagement Centre (CCEC) in Dundee. This role involves managing all financial aspects of the CCEC, including budget setting, business case valuations, and day-to-day financial routines. The position offers a blended working environment, with a minimum of three days per week at the CCEC.

Key Responsibilities:

• Develop and lead a high-performing team, providing opportunities for team members to excel.
• Ensure the Customer & Colleague Engagement Centre (CCEC) has sufficient budget at the start of the year to service customers and deliver change plans.
• Collaborate with all Finance teams that the CCEC supports to ensure accurate accounting for CCEC costs.
• Develop business cases for new work or trials introduced to the CCEC, ensuring all costs are fully understood.
• Submit and approve any capital investments through the Capital Approvals Group, documenting all benefits and costs.
• Adhere to all corporate and legal processes, ensuring timely compliance.
• Track actual spend versus budget, identifying opportunities to save, manage potential overspends, and invest where necessary.
• Contribute to the overall strategy and tactical plans of the CCEC operations.
• Develop and maintain stakeholder understanding of the CCEC's role and contribution, facilitating appropriate financial decisions throughout the year.

Key Skills and Experience:

• Qualifications:ACCA, ICAS, or ACMA qualified.
• Budget Management:Proven experience in budget setting and control
• Attention to Detail:Strong understanding of financial processes and meticulous attention to detail.
• Stakeholder Engagement:Ability to engage and influence stakeholders effectively.
• Creative Problem-Solving:Creative thinker with robust problem-solving skills.
• Decision Making:Subject matter expert capable of making decisions that benefit colleagues and customers.
• Analytical Skills:Strong analytical skills to interpret financial data and trends.
• Call Centre Experience:Background in call centres is preferred.
• Process Improvement:Experience in improving financial processes.
• People Management:Demonstrated experience in managing and leading teams.

Please note that due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experiences in an inclusive environment that helps them thrive.