The role

About Southwark:We are the largest local authority social landlord in London, managing 55,000 homes lived in by 40% of Southwark’s residents. We are home to over 18,300 businesses including iconic London venues and social enterprises and we have a young, diverse and growing population.

At Southwark we are committed to making our borough just and fair and are taking positive action to tackle inequalities.? Our residents and communities are our greatest asset and the passion we have for Southwark is shared by millions of Londoners who enjoy our outstanding cultural offer, use our hospitals and attend our universities. Our refreshed borough plan and focus on Southwark Stands Together, (which is our work with Southwark’s communities and the council’s staff to tackle racism, injustice and inequality) underpins all that we do.

Make a Difference in People's Lives with Southwark Council

We’re seeking two exceptional individuals to join Southwark Council's Temporary Accommodation Team:

• 1x TA - Resident Services Officer (12-month fixed-term contract)
• 1x TA - Resident Services Officer (Permanent role)

Are you ready to play a vital role in supporting residents and enhancing lives in one of London’s most vibrant boroughs?

About the Role

As a Temporary Accommodation Resident Services Officer with Southwark Council, you’ll deliver responsive, customer-focused housing management services to residents in Temporary Accommodation.

Your responsibilities will include:

• Being the trusted first point of contact for residents, offering empathy and practical solutions.
• Inspecting properties and communal areas to ensure safety, maintenance, and high standards.
• Managing tenancy agreements and promoting compliance.
• Collaborating with departments and external partners to provide seamless and innovative services.
• Tackling anti-social behaviour and addressing issues proactively.
• Supporting vulnerable residents and guiding them toward secure, long-term housing solutions.

About You

We’re looking for compassionate, proactive individuals who:

• Communicate effectively and build trust with residents, colleagues, and stakeholders.
• Deliver outstanding customer service with a genuine passion for making a difference.
• Have strong IT and organizational skills, ensuring efficiency and reliability.
• Possess practical knowledge of social housing and stay informed about sector challenges and developments.
• Are adaptable problem-solvers with a positive, proactive approach.

Why Join Us?

At Southwark Council, you’ll join a team that’s deeply committed to improving the lives of residents and shaping the future of housing services. We offer:

• A collaborative and supportive work environment.
• Opportunities to innovate and contribute to meaningful service improvements.
• The chance to make a tangible impact in a thriving and diverse community.

Apply now and be part of Southwark Council’s mission to transform housing challenges into opportunities, one resident at a time.

Additional details

 Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Closing date: Sunday 19 January 2025

Interviews: Tuesday 28 January 2025

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

•  Members of the Armed Forces and veterans
•  Are currently in care, or have previously been in care
•  If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.