IT Support Engineer / Infrastructure Engineer

The Fortune group our recruiting for an IT Support Engineer for our MSP client based in Maidstone, with occasional travel to London office. You will deal with 2nd / 3rd line technical issues as well as lead / mentor the 1st / 2nd line team. If you do not have leadership / management experience but would like to make the move into a management role, please apply.

The Suitable IT Support Engineer should have worked previously in a technical IT support role covering 2nd/3rd line support for at least 3+ years. Additionally, the successful candidate will have shown dedication to their professional development by achieving industry recognised qualifications such as CompTIA accreditations or Microsoft MCP / MCSE and have direct experience of working with common MSP tools and technologies, such as RMM solutions, Azure and Office 365 as well as a demonstrable knowledge of market leading Cyber security solutions.

Essential experience

• Proficient knowledge of Microsoft OS 7-10 and Windows Servers
• Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V
• Office 365 & Azure (excellent knowledge and management experience of SharePoint a must)
• MDM Solutions
• Networking concepts TCP/IP, DNS, DHCP, VPN
• Market leading Firewalls, Switches and Wi-Fi solutions
• Market leading Backup and recovery solutions
• Market leading Cyber security solutions.
• Microsoft Intune
• Good communication skills, both written and verbal, with the ability to explain technical concepts to non-technical individuals.
• Outstanding problem-solving skills and the ability to think analytically.
• Ability to work both independently and within a team environment.
• A customer focussed approach with a passion for delivering high-quality support.
• Full UK Driving Licence

This is an excellent opportunity for someone to move in to more of a leadership / management role.