Job Title: Credit Controller
Salary: £30k - £38k
Location: Central London, Hybrid Options

Summary:

We are representing a Property Management & Investment firm based in Central London, looking to bring an Credit Controller on board their growing team. The successful candidate would likely come from a local authority background or have experience dealing with local authorities and social housing tenants, but this isn't a requirement.

This role sits within the HMO team, reporting to the Director of HMO & Social Housing. The team comprises of the Director, 2 Property Managers, 1 Property Acquisition and 1 Income Recovery Officer. The team works closely with other departments of the Company to ensure that rent is collected in a timely manner avoiding large rental debts.

Key Responsibilities:

• Prepare documentation for Enforcement Agents/Solicitors as needed.
• Clear items from "Unidentified and Unallocated cash" reports.
• Attend arrears meetings with Property Managers and clients as required.
• Handle telephone and in-person inquiries about payments, rent arrears, and benefits.
• Process sundry debtor bills, reminders, court letters, and payment plans.
• Liaise with the DWP for benefits confirmation.
• Work with team members on rent and sundry debt recovery.
• Prepare and present reports, statistics, and returns.
• Manage standing orders related to accounts receivable and rental payments.
• Monitor former tenant rent accounts and prepare applications for Money Judgement and Attachment of Earnings Orders.
• Provide information to and liaise with other departments, services, and outside agencies.
• Report fraud, irregularities, or operational difficulties to the Director.
• Attend Magistrates and County Court as directed.
• Liaise with external bodies for tenant grants and income sources.
• Update and maintain records and systems.
• Handle invoicing queries with officers, Members, and external suppliers.
• Correspond with debtors regarding payment arrangements and assist with complaints.
• Support team functions and handle ad hoc tasks as necessary.

Benefits

• Discretionary bonus
• 25 days holiday plus UK Bank/Public holidays
• Company Pension
• Private Medical Insurance (Vitality)
• Enhanced Maternity Pay (subject to eligibility)
• Hybrid working (3 days in the office, 2 from home)