Rewards and Benefits on Offer

• Immediate start date.
• Varied and interesting job role.
• Onsite parking.
• Permanent position.
• Great resources.
• Great team culture.
• Any support required is provided.

The Company you will be working for;

Our client is an established and successful company based in North Shields. They are currently looking for a Service Coordinator to join their team. If you are interested and meet the person specification of the job role, please apply below.

The Job You’ll be Doing;

• Promote services and manage customer requests efficiently.
• Handle daily tasks promptly and accurately, escalating issues when needed.
• Keep customers informed about service interventions.
• Provide administrative support to the Service Director.

• Follow up on service and sales tasks.
• Administer quotes, service requests, purchase orders, and invoices.
• Arrange service visits and coordinate logistics.
• Compile and issue invoices.
• Maintain market awareness and support client relationships.
• Manage ISO 9001 policy implementation.
• Assist with service-related quotations.
• Review service reports and identify sales opportunities.
• Suggest improvements and undertake delegated tasks.
• Administer service calls and purchase orders up to £100k.
• Manage day-to-day activities independently.
• Work assigned based on customer inquiries and requests.
• Make decisions on quotations and purchase requests.
• Prioritize and expedite service requests.
• Understand the impact of decisions and demonstrate strong commercial skills.
• Exercise judgment to avoid delays and escalate issues promptly.
• Interact with all departments, customers, suppliers, and regulatory bodies.

About You;

• Strong administrative skills.
• Strong customer focus and commercial awareness.
• Ability to prioritise tasks.
• Ability to work independently, delegate tasks, and multitask.
• Strong problem-solving and customer relationship skills.