Job Title: Front Office Manager
Salary: €4,000 - €4,400 gross per month
Location: Amsterdam, Netherlands

We are seeking an experienced and dynamic Front Office Manager to lead the front office team at a luxury hotel. This role requires a passionate individual committed to delivering exceptional guest experiences and maintaining the highest standards of hospitality. The ideal candidate will have strong leadership skills, a keen eye for detail, and the ability to thrive in a fast-paced, high-end environment.

Key Responsibilities:

• Oversee daily front office operations, including reception, concierge, reservations, and guest services.
• Ensure seamless check-in and check-out experiences, maintaining guest satisfaction and loyalty.
• Handle VIP guests and resolve guest complaints promptly and professionally
• Recruit, train, and develop front office staff to provide excellent service.
• Lead by example to inspire a culture of excellence and hospitality.
• Create and manage staff schedules, ensuring adequate coverage at all times.
• Implement and maintain front office procedures and standards.
• Monitor and manage the performance of front office systems and tools.
• Collaborate with housekeeping, F&B, and other departments to ensure guest needs are met.
• Support revenue management strategies by maximizing room occupancy and ensuring optimal room rates.
• Oversee reservation activities, ensuring accuracy and efficiency
• Prepare and analyze departmental reports, such as occupancy rates, guest satisfaction scores, and financial performance.
• Identify areas for improvement and implement action plans.

Requirements:

• Bachelor's degree in Hospitality Management or a related field (preferred).
• Minimum of 2 years of experience in a similar leadership role within a luxury hotel environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a guest-centric mindset.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in Dutch is a plus

Job Title: Front Office Manager
Salary: €4,000 - €4,400 gross per month
Location: Amsterdam, Netherlands

If you would like to have more information about the role, please apply or send your cv to #removed#

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