Head of Planned Programmes

£73,504 + Excellent Benefits

High Wycombe / hybrid working (2 days office & 3 working from home)

Full Time, Permanent

Are you an accomplished leader with a strategic mindset, committed to delivering top tier property services? Do you have a demonstrated history of driving performance, enhancing efficiency, and achieving high levels of customer satisfaction? If so, we are eager to hear from you!

As the Head of Planned Programmes at Paradigm Housing, you will lead a vital part of our Property Team. You will oversee a £10 million programme dedicated to refurbishments and upgrades, including kitchens, bathrooms, cyclical decorations, and UPVC improvements. Collaborating closely with senior leadership, you will ensure our planned works provide value for money, meet customer expectations, and adhere to all relevant regulations.

What you’ll be doing:

• Leading and providing strategic direction to the Planned Works Team, including 3 Planned Works Managers and 1 Admin Team Leader.

• Managing a budget of £10 million, ensuring all programmes stay on track and within financial parameters.

• Working collaboratively with the Asset Management and Investment Delivery teams to implement cost-efficient, high-quality planned works.

• Ensuring compliance with statutory health and safety regulations, including CDM, the Building Safety Act, and other relevant legislation.

• Driving continuous improvement by identifying and implementing innovative practices and systems across the Planned Programmes team.

• Providing leadership and professional support to your team, ensuring high standards of performance, appraisals, and development.

• Acting as a key point of escalation for unresolved complaints and issues, driving a focus on customer satisfaction.

Key responsibilities:

• Overseeing a division with direct responsibility for Planned Works Managers, a scheduling function, and a team of 48 Technicians and senior staff.

• Ensuring contractors deliver efficient, compliant, and cost-effective services that meet Paradigm’s standards.

• Reporting on performance, budgetary control, and project outcomes to senior management.

• Leading change initiatives that enhance team performance, service delivery, and operational efficiencies.

What you’ll need to succeed:

• A master’s level education or substantial leadership experience in a senior role, ideally within social housing maintenance or property services.

• Commercial acumen and strategic thinking, with a track record of improving performance and efficiency.

• Strong communication, negotiation, and leadership skills, with the ability to inspire and manage change.

• In-depth knowledge of relevant compliance legislation, health and safety, and contractor management practices.

• Experience with project management, financial reporting, and IT systems.

• Knowledge of the social housing sector is preferred but not essential.

This is a senior role where you will have the opportunity to make a real impact on the quality of homes and services we deliver to our customers. If you're ready to take on this challenge and lead a high-performing team, apply today!

Further information

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

About us

We are Paradigm Housing Group.

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.