Job Title: Resident Liaison Officer
Division: Repairs and Maintenance/Planned Works
Reports to: Contracts Manager
Main Interfaces: Residents
Salary: £27,000-£31,000
company van and fuel card

* Excellent Customer service skills with a can-do approach to problem solving is essential
* Experience of working within a customer services environment is essential

* Previous experience of working with Local Authorities or Registered Housing Providers is desirable

Resident Liaison Officer

About Us:
We are a leading social housing maintenance contractor seeking a motivated Resident Liaison Officer to join our team . This is an excellent opportunity for someone with at least a years' experience as a Resident Liaison Officer to contribute to our projects and help ensure their success.

Key Responsibilities of the Resident Liaison Officer:

• Engaging with residents and understand the needs of the community to deliver a personal service
• Provide a friendly courteous service in connection with residents
• Support, communicate and advise the site team
• Live the company values being fair, forward-thinking, accountable, customer focussed, open, transparent, proud and passionate, so that the highest standards of customer care can be achieved
• Be committed to diversity and inclusion of all
• Comply fully with the Company Code of Conduct, health and safety requirements, legislation, regulations, policies and procedures
• Undertake resident profiling to identify individual needs and tailor our service
• Implement our Customer Journey process to guide residents to manage expectations, maximise satisfaction and explain works, give notices, write newsletters etc
• Make access arrangements mutually convenient with residents
• Attend evening/weekend appointments where necessary
• Organise community events
• Manage complains/compliments and deal with all feedback. Keep complaints log with remedial actions and report weekly to the client
• Lead aftercare/handover service

Requirements of the Resident Liaison Officer:

• 1+ year of experience as a Resident Liaison Officer (Social Housing).
• Strong communication skills and empathy.
• Ability to work under pressure
• Excellent Communication Skills
• * Excellent Time Management
• Work well under pressure
• The ability to meet deadlines
• People management skills
• Negotiation skills
• Self-Motivated
• High levels of accuracy
• The ability to think strategically
• Presentation skills
• Able to work on own initiative

If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on #removed# or send your CV