Driver Engagement Associate – Account Manager

Location: East London, Silvertown

Shift Pattern: Rota-based (Mon-Sun), 5 days working week – 2 weekends off, 2 weekends on.

Salary: £30,000

Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving business is not only people-centric but also highly innovative and driven by ambitious goals.

As a Driver Engagement Associate, you will work closely with daily delivery drivers and take charge of their customer service training, route planning and health & safety regulations. You will take part in daily delivery operations making sure the highest of the customer service standards are met.

This is a fantastic opportunity to join a team of high achievers known for delivering exceptional customer service. Your ability to work towards continuous improvement will be highly valued and rewarded as historically this company has a proven track record of giving their staff incredible opportunities to grow within the company. 

Responsibilities:

• Supervise, motivate and take part in daily driver training and onboarding.
• Keeping track of drivers' continuous training and development.
• Work towards growth and improvement of your personal and team KPIs.
• Handle customer and driver inquiries, the full onboarding process and their productivity development.

Ideal skill set we’re looking for:

• 2+ years’ experience in a warehousing, driving or logistics environment.
• Mandatory clean and full UK driving licence.
• Ability to adapt to and implement new operational processes in a rapidly growing environment.
• Good understanding of driving route mapping and planning.
• Fantastic interpersonal and communication skills with the ability to motivate and inspire others.

If you are reliable, trustworthy, empathic and able to understand different views and opinions – you are the perfect fit for this role. It’s a fantastic opportunity for an existing driver or driving engagement operative who is looking for a new challenge or a step-up in their career and wants to grow in a progressive and people-centric company. 

Apply today!