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Date Added: Wed 05/03/2025

2Nd Line Support Engineer

Norwich, UK
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Company: PICTURE MORE

Job Type: Permanent, FullTime

Salary: £30,000 - £35,000 per annum

2nd Line Service Desk Engineer

Location: Norwich

Are you a skilled IT support professional looking for your next challenge in a dynamic and professional environment?

We are hiring on behalf of our client, a leading UK law firm, for a 2nd Line Service Desk Engineer to join their IT team in Norwich.

The Role

  • Provide 2nd line technical support via phone, email, and in-person.
  • Diagnose and resolve hardware/software issues (Windows 10/11, Microsoft 365, iManage, iOS).
  • Act as an escalation point for the 1st Line Service Desk team.
  • Manage endpoint devices using SCCM, Intune, and other tools.
  • Ensure compliance, software updates, and liaise with third-party vendors.
  • Train and support end-users to enhance their IT experience.

What You Need

  • Proven 2nd Line IT support experience, ideally in a professional setting.
  • Strong knowledge of Windows OS, Microsoft 365, and troubleshooting skills.
  • Customer-focused with the ability to explain technical solutions clearly.

Why Apply?

Join a respected UK law firm with excellent career growth opportunities.The role offers hybrid working - 3 days per week in the office, giving you great work/life balance. Be part of a collaborative and innovative IT team.

Apply now and take your IT career to the next level!

Apply Now