Job title: Customer Service and Sales Administrator

Location: Witherley Services, Witherley House, Telford Way Industrial Estate, Kettering, Northants, NN16 8PX
Job type: 3 months initially

Pay rate: £ 12

Working mode: Mon-Fri, flexible hours (between 6 and 8 per day) between 07:30 and 17:30

Responsibilities:

* Offering customer support to stakeholders

* Receiving inbound calls from new and existing customers

* Managing the input of orders and ensuring availability of product

* Communicating with internal and external contacts in a clear and efficient manner

* Providing resolutions to all queries raised

* Signposting stakeholders in the right direction for queries you are unable to resolve

* Handling any complaints in a quick and effective manner

* Collaborating data into IT systems

Experience needed:

* Prior experience in a customer facing administrative role

* Capacity to operate with minimal supervision

* Strong IT literacy skills with MS Office

* Experience with in house IT systems

* Confident telephone manner

* Strong verbal and written communication skills

* Excellent interpersonal skills