Customer Service Co-Ordinator

Avonmouth, Bristol - BS11 8AZ

£25,000 - £28,000 + Benefits + Bonus

Our Southern Customer Service team are looking to recruit a Customer Service Co-ordinator to join the team, playing a key role in managing our exemplary Customer Service standards, and assist in the ongoing development and improvement of the department.

Responsibilities:

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Act as first point of contact to answer and deal with all calls and enquiries relating to our developments

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Build and maintain strong working relationships with internal stakeholders including Maintenance Technicians, Site Managers, Contractors, Managing Agents and the Sales Team

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Allocate work to the Maintenance Technicians in a timely manner, managing their diaries effectively

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Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications

Requirements:

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Extensive telephone-based Customer Service experience, ideally within the Housebuilding / Construction / Property sector

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Full driving license and own transport required due to office location

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Fast thinking, customer focussed individual

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Ability to communicate well, and influence at all levels

What We Offer:

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Starting basic salary of between £25-28k + bonus scheme (10%)

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25 days Annual Leave + Bank Holiday + Christmas Shutdown

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Fantastic suite of benefits including Private Healthcare, Private Pension, Life Cover

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Excellent training and development opportunities