Kolt Recruitment are recruiting for a Service Advisor for an independent commercial vehicle company.
Key Responsibilities:

* Dealing with customers and ensuring customer satisfaction.

* Regularly and proactively keep customers up to date with progress on their vehicle.

* Booking in vehicles.

* Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.

* Identify the customer requirements and where possible, supply an accurate fully inclusive costing.

* Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.

* Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.

* Liaise with the Parts Department to ensure availability of parts.

Key Requirements:

* You have exemplary communication skills via email, telephone, and face to face

* Excellent organisation and administration skills

* You have previous working experience in administration and/or office environments

* You are able to organise and manage your time efficiently to meet deadlines

* Previous experience in a Service Advisor role, preferable

* Understanding of Kerridge, preferable

If you would like any further information on this role please call Kolt Recruitment