CUSTOMER SERVICE MANAGER MANAGER WANTED FOR PRESTIGIOUS JEWELLERY RETAILER. EXCITING NEW ROLE FOR THIS FAST-GROWING RETAILERMy Client is a renowned and rapidly growing jewellery group that embodies timeless elegance and exceptional craftsmanship. With a commitment to providing high-quality jewellery and unparalleled customer experiences, they are dedicated to making every moment special for their customers. We are seeking a dynamic and passionate individual to join their team as the Customer Service Assistant and play a pivotal role in delivering exceptional service to their valued customers.You must have:? Previous experience working in customer service or customer experience position? Strong knowledge of jewellery, with diamonds is advantageous? Experience handling high volume calls and emails? Ability work in a fast paced environment? The ability to work under pressure and to tight deadlines without dropping the high standards we maintain? Working knowledge of basic computer software packages (excel, word, outlook) and Gmail.? Excellent verbal and written communication skills? A " can do attitude" at all times? Highly organised, ambitious and able to work to company guidelines? Professional, polite, friendly and tactful approachLocated in the prestigious jewellery quarter in Birmingham, this is a newly created role as my Client continues on its rapid growth path.Benefits include:? Private Health Insurance? 24/7 Employee Assistance Programme. Monday-Friday working hoursIf this is you then a great career at this expanding and developing luxury retailer could be yours. Please submit your CV via the link below or contact Ian Gerstein on Mandeville is acting as an Employment Agency in relation to this vacancy.