Commercial Data Analyst

3 Month Contract - temp to perm

Hybrid - 2 days a week in the office

Our Motor Vehicle Manufacturing client is looking for a Commercial Data Analyst to join them on a initial 3-month contract, with the possibility to go into a permanent position. This role will be delivering analysis to support retention performance optimisation, producing reports and models to aid informed decision making and enhance customer outcomes.

Responsibilities:

• Analyse inbound & outbound contact centre performance
• Work with marketing & contact centre colleagues to measure performance of retention initiatives.
• Support the creation and maintenance of dashboards and reports that are easily understandable for the team and wider stakeholders.
• Support the commercial and marketing teams to better understand drivers of retention.
• Help review raw data structure to ensure reporting accuracy and data integrity.

Requirements

Capability, Knowledge and Experience:

• Strong problem-solving skills - including evidence of using appropriate analytical techniques and draw conclusions from these to solve a range of business problems and to be able to organise, filter and augment data appropriately
• Highly numerical with experience in logical thinking and communicating complex topics
• Ability to learn new skills quickly and apply them quickly in new situations
• Ability to work under pressure and use judgment to provide appropriate answers within required timescales
• Experience with data manipulation and relevant analytical tools, which could include Excel, SQL, Python, Databricks and Power BI.

Education and Qualifications:

• Preferably, a degree level qualification or equivalent within a relevant commercial or analytical subject area (e.g. maths, science, engineering)

Personal Characteristics:

• Driven individual, with the passion and energy to improve the business
• A curious mindset and a willingness to get stuck into the data to answer business questions
• Demonstrable appetite to broaden knowledge and develop skills
• An extremely well organised and disciplined approach, with the ability to manage and prioritise multiple tasks
• An excellent team player, with a positive attitude, great attention to detail and a creative thinker

To apply for this position please submit your CV.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.