Job Title: Sales Office Manager

Location: Blackburn

Salary: Competitive

Job Type: Full Time, Permanent 

About us:

We are one of the fastest growing Pet Food Manufacturers in the UK and home to leading FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful and Vet's Kitchen.

Our products range from food, treats, toys, accessories and healthcare for pets and small animals.

We manufacture and supply several channels including Grocery, Discounter, Wholesale, High Street Retail, eCommerce, Pet Specialist and Export markets.

We are going through continuous and sustainable growth and looking to add to our already amazing teams to be the best we can, and to become the leading business in the pet world!

Make Pets Choice, Your Choice.

Responsibilities will include:

Supporting the overall business KPI's of turnover, volume and profitability
Ensuring a first class level of administration and customer service support throughout the department
Responsible for the development, coaching and leadership of a Sales Office team with set objectives and targets
Responsible for the set up and development of process templates and way of working for the area
Lead communication updates on behalf of the sales office team both to internal and external stakeholders
Responsible for the refund process and authorisation of returns of stock
Work with the team to maximise sales order opportunities
Suggest new ways of working to improve efficiencies and support with larger business projects
Hold individual and team performance reviews as well as 1-2-1's
About you:

Requirements:

Experience of working in a similar Sales Office/Order Processing Management role
A sound understanding of Microsoft Office Software including, Excel, Power BI, stock and CRM management systems
Strong leadership skills with proven ability to lead, develop and motivate a team
Empathetic and strong communicator
Able to remain calm under pressure
Organised with the ability to operate at pace across a range of tasks
Excellent attention to detail
Analytical and can interpret data
Resilient with a positive and can-do attitude
Must be fluent in English, reading, writing and speaking
Benefits:

25 days holiday
Staff discount on Pets Choice products
Good team environment within a fast growing and well established business that is continuing to invest in the company and people
Please click on the APPLY button to send your CV for this role.

Candidates with experience or relevant job titles of; Senior Sales Administrator, Contracts Administrator, Commercial Support, Administrator, Sales Admin, Sales Support, Order Processing Manager, Order Processing Administrator, Customer Service Manager, Manufacturing Operations Manager, Operations Administrator, and Team Administrator may also be considered for this role