Are you a proactive, customer-focused professional looking to take your career to the next level?

We are partnering with a dynamic client who is offering an exciting opportunity to join their team as an Internal Sales Representative with a clear path to advance into a Business Manager role.

Key Responsibilities:

Customer Care & Sales Support:

• Deliver excellent customer service through phone, live chat, and social media channels.
• Handle customer complaints with professionalism and efficiency.
• Create and send order confirmations; process orders promptly.
• Manage CRM entries and respond to customer reviews.
• Assist with payment processing, website updates, and Facebook inquiries.

Logistics & Supply Chain Management:

• Oversee supply chain management and development.
• Implement logistics strategies to enhance operational efficiency.
• Monitor and report business performance to directors through weekly reports.
• Liaise with suppliers, sales, and marketing consultants to optimize performance.

Operations & Compliance:

• Manage the Customer Care department, covering holiday schedules when necessary.
• Work closely with the Finance Department on payment processes, including Amazon Pay.
• Ensure compliance with FCA regulations and handle insurance matters.
• Attend monthly board meetings to report on key business metrics.
• Support office management tasks as needed.

What We're Looking For:

• Strong communication skills with a passion for customer service.
• Experience with CRM systems.
• Ability to multitask and thrive in a fast-paced environment.
• A proactive problem-solver with a keen eye for detail.
• Previous experience in logistics, customer care, or internal sales is a plus.

Why work with my client?

• Clear career progression to a Business Manager role.
• Opportunity to work with a supportive and growth-oriented team.
• Training and development to enhance your skills.