Credit Control Administrator

Department: Finance

Location: Sheffield

Full time, permanent

Salary: Up to £26,000

Tes is an international provider of software-enabled services passionate about using technology to make life easier for schools and teachers. All products and services are built with teachers and schools needs at the core, ensuring they are innovative, trusted education solutions. 

Role overview:

We are seeking a dedicated and detail-oriented Credit Control Administrator to join our dynamic team. In this role, you will play a crucial part in managing customer debt and maintaining healthy cash flow.

Key Responsibilities:

Managing customers' accounts ensuring customers pay invoices on time and addressing any payment issues

Negotiating payment plans with customers

Initiating collections against debts which are overdue against the agreed terms

Taking ownership of the ledger and customers assigned, building strong relationships both internally and externally to achieve targets.

Administrative duties for fresh desk in AR ensuring all incoming tickets are assigned correctly and responses and resolutions are achieved in a timely manner.

Resolving customer queries promptly including investigations and raising cases working closely with other members of the finance team and wider business to resolve customers queries taking ownership to ensure they are satisfactorily resolved and provide excellent customer service.

Maintaining accurate notes on customer account, key responsibility being any communication is accurately recorded.

Issuing LBA's and working with 3 party collection agencies on overdue invoices, taking ownership of this process and maintaining communications with external parties and keeping accurate notes on the customer's account.

Proactive communications on new invoices to ensure we have accurate contact information, and the customer is aware of the payment terms.

Ensure housekeeping is updated on all contact information and investigations are done on all failed emails.

Proposing process enhancements or system improvements keeping to our value of we never stand still.

Providing administrative support to the wider finance team as required and any other finance related adhoc duties that may come up from time to time.

What will you need to succeed?

Experience:

Customer service and credit control experience, ideally within the education industry.

Proven ability to thrive in a collaborative team environment, working toward shared objectives.

Familiarity with Netsuite is a plus and will set you apart.

Proficiency with Excel spreadsheets.

Demonstratable experience in a similar role.

Experience working towards set targets and KPIs.

Experience in a fast-paced environment.

Experience with Freshdesk or similar platforms.

Knowledge:

Basic understanding of credit control processes and customer risk assessment through credit scoring.

Skills:

Outstanding communication skills, enabling effective and professional interactions.

Highly organized and able to prioritize tasks in a fast-paced environment.

Confident in handling complex customer account queries and demonstrating successful resolution.

Ability to work independently and as part of a team.

Strong numeracy and literacy skills.

Proven capability to juggle multiple customer accounts with efficiency and precision.

A flexible approach to tasks.

Contribute to ongoing process improvements.

What do you get in return?

25 days annual leave rising to 30

5% pension after probation

State of the art city centre offices

Access to a range of benefits via My Benefits World

Discounted city centre parking 

Free eye care cover

Life Assurance

Cycle to Work Scheme

EAP (Employee assistance programme)

Monthly Tes Socials

Access to an extensive Learning and Development menu

Who are Tes?

Tes has been supporting the education sector for over a century, growing and changing alongside the evolution of education. Today, Tes is focused on providing digital solutions to support school leaders and teachers with wellbeing, continuous professional development, safeguarding, SEND provision, flexibility through timetabling, and pupil behaviour management. 

Our Vision is to power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. 

Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes helps schools find the teachers they need via a range of recruitment solutions; brings new teachers into the profession through initial teacher training; provides teachers with continuous professional development and world class safeguarding training. It also offers a range of expert tools for the classroom from timetabling, SEND provision, and behaviour management solutions to dynamic staff surveying and wellbeing tools. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine. 

Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai. 

We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organization striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.

Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability.  We invite applicants to contact us directly to identify any additional support required