Simon Acres Recruitment is working with a well-established kitchen retailer who are looking for a Showroom and Admin Advisor to join their long-standing and experienced team based in Surrey.

Salary: Paying between £26,000 - £28,000 basic (DOE), plus commission based on showroom sales (£29,000 - £31,000 OTE).

Hours: Monday to Friday, 9.000am-5.00pm. Working 2 Saturdays per month.

The Role:

* Welcoming visitors into the showroom, acting as the first point of contact to anyone entering the showroom.

* Striking conversation with customers and giving them a tour of the showroom, answering any questions and delivering an excellent first impression.

* Ensuring samples in the showroom are kept up to date and not damaged, ordering replacements.

* Lead taking both over the phone and in the showroom, this is a key part of the role.

* Managing sales leads and organising appointments for the designers.

* Database management, remaining in control of appointment requests, customer enquiries, questions and organising accordingly.

* Assisting the Kitchen Designers with customer presentations when required.

* Ensuring customers and reps always feel welcomed - offering refreshments, and building rapport with reps.

* Answering the phone, handling general queries from customers and fitters, finding out as much information as possible, and transferring the call to the correct person.

* Managing calendar and emails, updating calendars, scheduling meetings/appointments, answering general enquiries sent to all mailboxes including own. Emailing customers, colleagues and suppliers.

* Liaising with customers, fitters & suppliers to ensure smooth running of fittings jobs and find out delivery times, confirming installation dates/times.

* Taking card payments, entering new customer sales on Xero, and monitoring what's going into the bank.

* Assisting with customer paperwork/orders, and filling invoices and paperwork away.

* Keeping up to date with supplier promotions and ensuring customers are sent the correct details.

* Following up and reminding customers of all balances due, ensuring they make payment on time.

* Emailing customers to confirm we have received payment. Sending receipts and VAT invoices.

* Keeping the website up to date with photos, testimonials, new ranges and events.

* Assisting with organising open evenings, McMillan coffee mornings etc.

* Posting on Facebook, Instagram, LinkedIn and Pinterest. Helping to create social media content.

* Actively encouraging and monitoring reviews from customers.

* Maintaining showroom standards, including the coffee machine.

Candidate Requirements:

* Proactive, well organised and proficient.

* Excellent phone manner and customer service skills.

* Strong communicator.

* Must be able to multitask and prioritise accordingly.

* Proficient in using Outlook, Excel & Word.

* Can-do attitude, team player with a willingness to help and learn.

* Full UK driving licence.

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy