Customer Service and Fleet Accounts Executive / £30,000 / Gravesend
 
My client, a leading global distributor, is seeking a Customer Service and Fleet Accounts Executive to support both the Customer Service team and UK Fleet Contracts. This will involve supporting Business Development Managers as they aim to win new contracts and developing relationships with customers across the board.
 
Key Responsibilities:

Providing exceptional customer service, dealing with orders, queries and complaints
Being the first point of contact for customers / clients including; distributors, end-users, service partners etc.
Communicating with 3rd parties, customers and internal departments such as: Sales Operations, Customer Services, Engineering
Maintaining systems and ensuring records are kept up to date
Support the field sales teams in providing quotes and documentation as required and arranging fittings.
Proactively solve problems that may arise and carefully manage customer expectations throughout 
Essential skills and experience:

3+ years proven customer services experience
Ideally worked within manufacturing or distribution
Strong organisational and time management skills
Use and development of customer services systems
Effective inter-departmental worker
Demonstrates initiative, enthusiasm and positive approach
International experience is desirable but not essential 
Package:

Up to £30,000 per annum DOE
25 days holiday
Enhanced pension
Office location - Gravesend
Hybrid - 3 days on site 
Customer Service and Fleet Accounts Executive / £30,000 / Gravesend