Are you a good communicator with a passion for helping others? We're looking for a Customer Service Representative to join our client's team based in Witney.
As a key member of the team, you will interact closely with customers, ensuring excellent service and seamless support while collaborating with internal resources. If you're a great team player with the ability to stay calm under pressure, this is the perfect opportunity for you.
Responsibilities:
. Serve as the initial point of contact for customers, handling incoming tickets and calls with professionalism.
. Work closely with engineers and management to route technical issues to the appropriate resources.
. Keep end users informed with timely updates on the status of their requests.
. Manage the full lifecycle of tickets, from creation to resolution.
What We're Looking For:
Technical Skills:
. Ability to translate technical jargon into easy-to-understand language.
. Proficient in using Windows desktop computers.
. Experience with helpdesk systems is a plus.
. Basic troubleshooting and problem-solving skills.
. Willingness to develop your ICT skills.
Non-Technical Skills:
. A positive and patient attitude, even in busy situations.
. A great communicator who thrives in a team environment.
. Strong timekeeping and self-motivation.
. Ability to follow instructions and work independently when needed.
. A problem solver who approaches challenges with a can-do attitude.
If you're ready to take on an exciting role and provide excellent customer service, we'd love to hear from you