1st Line Engineer - Edinburgh.

As the first point of contact for IT-related issues, you will play a crucial role in providing technical support to internal staff, ensuring their IT systems run smoothly and efficiently.

Key Responsibilities:

• Respond to incoming service desk calls, emails, and tickets in a timely and professional manner.

• Provide first-line technical support for hardware and software issues, including desktops, laptops, printers, and mobile devices.

• Diagnose and troubleshoot technical problems, escalating more complex issues to the appropriate teams.

• Log all support activities and resolutions accurately in the ticketing system.

• Set up and configure user accounts, permissions, and access rights.

• Assist with basic network and system administration tasks as required.

• Ensure all IT equipment and systems adhere to security policies and procedures. Requirements:

• Previous experience in a customer service or technical support role is preferred but not essential.

• Basic knowledge of Microsoft Windows operating systems and Office 365.

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work effectively under pressure and prioritize tasks.

• Enthusiasm for learning and developing new skills in the IT field.