OVERSEAS Work (3 months rotation). Living expenses are covered when working away

£50,000 (TAX FREE)

The Technical Service and Support Manager will be responsible for overseeing technical service operations and providing top-tier support to our international clients. This role involves traveling overseas on a three-month rotational basis to ensure the smooth operation, maintenance, and support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively in diverse cultural environments.

Key Responsibilities:

* Manage and oversee technical service operations for international clients during the three-month rotation.

* Provide hands-on technical support and troubleshooting for clients, resolving complex issues efficiently.

* Coordinate with local and remote teams to ensure seamless service delivery and support.

* Develop and implement service strategies to improve client satisfaction and operational efficiency.

* Train and mentor local support staff, enhancing their technical skills and knowledge.

* Maintain detailed documentation of service activities, including incident reports, service requests, and resolutions.

* Monitor and analyze service performance metrics, identifying areas for improvement and implementing corrective actions.

* Collaborate with product development teams to relay client feedback and suggest product enhancements.

* Ensure compliance with local regulations and company policies during service operations.

* Foster strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.

Qualifications:

* Bachelor's degree in Information Technology, Engineering, or a related field.

* Minimum of 5 years of experience in technical service and support management.

* Proven experience working in international settings and managing overseas projects.

* Strong technical background with expertise in servers, networks and EUC.

* Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.

* Exceptional communication and interpersonal skills, with fluency in English

* Strong leadership and team management skills, with the ability to motivate and develop local support staff.

* Ability to work independently and adapt to diverse cultural environments.

* Willingness to travel and work overseas for three-month rotations.

* Certification in relevant technical fields (eg, ITIL, PMP) is preferred.

Work Environment:

* This role requires traveling and working overseas for three-month rotations, with potential assignments in various international locations.

* Ability to work in diverse and sometimes challenging environments, adapting to local conditions and cultural differences.

* Flexibility to work outside standard business hours to accommodate different time zones and client needs.

To arrange an initial interview, please apply today