Job Description

Customer Service Administrator

Location: Runcorn

Company Overview:

My client is a company specialising in the manufacturing of pens and stamps. The position of Full Time Customer Service Administrator should possess a strong eye for detail who will successfully achieve the company's requirements.

Job Description:

The List of duties include, although not limited to or exhaustive.

• Processing sales orders and queries, for both UK and European Distributors - Invoicing goods and arranging shipments.
• Administration, including organising folders, files and updating our database Build sustainable relationships and trust with customer accounts Identify and assess customers' needs
• Handle customer queries, provide appropriate solutions and alternatives follow up to ensure resolution is achieved
• Keep records of customer interactions, process customer accounts and file documents
• Working closely with, supporting and assisting the sales, marketing, production and warehouse departments ensuring information is organised, distributed and input to our system in an appropriate manner. Your daily routine will vary depending on where work is required, you could do anything from data input, assisting marketing and warehouse departments, to taking part in customer promotions and events.

• Must be computer literate preferably have knowledge of Microsoft applications, XL and CRM systems.
• Excellent communication, numeracy and presentation skills
• Patience and the ability to remain calm in stressful situations
• Ability to multi-task, prioritise, and manage time effectively
• You'll be expected to keep up-to-date with all the latest products and promotions so you can explain it to customers who may be interested.

Skills & Personality

• Good communication skills, and ability to liaise and work with colleagues, suppliers and customers on a daily basis
• Excellent time management and organisation skills

What you'll get in return

• Competitive Salary and job-related benefits
• 25 days holiday + public holidays
• Pension contribution up to 7.5%
• Healthcare
• Free parking
• Death in service benefit
• Salary 24/25k dependant on experience

Ref S43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

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