ENVIRONMENT:

A leading outsourcing company in the BPO sector, known for providing top-notch service and innovative solutions, is looking for an Italian Call Centre Agent. The ideal candidate should have native-level fluency in Italian (verbal and written).  The role involves working for a prestigious airline brand across various work streams, assisting passengers with travel-related queries before and after flight departures. Responsibilities include using airline reservation systems, handling voice calls, and managing written correspondence in both Italian and English.

DUTIES:

• Work for a prestigious airline brand on various work streams.
• Assistance to passengers with pre & post flight departure travel-related queries in  customer relations department in Italian & English languages.
• Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments.
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call centre environment.

REQUIREMENTS:

• Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa preferrable
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• Flexibility to work shifts
• Previous customer service experience preferred

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here https://#removed#/job/italian-call-centre-agent/

OR e-mail a Word copy of your CV to #removed# and mention the reference number of the job.